5 ways to reduce no-shows

· Running a salon

Every salon owner knows it: the most expensive client is the one who doesn't show up. Here are five habits we have seen work on the shop floor.

1. Remind the day before

A WhatsApp message is enough; no need to call. A single message 24 hours ahead lowers no-shows noticeably.

2. Ask for confirmation

Instead of "see you", ask "can you confirm?". Call the ones who don't answer and give the slot to someone else.

3. Allow online cancellation

Make cancelling easy and people will let you know. A minimum-notice rule (say 2 hours) protects you.

4. Flag chronic no-shows

That is what the note field on the client card is for. Ask for a deposit on the third time.

5. Keep a waiting list

Have two names to call when a slot opens; the daily list in Randavi makes this easy.